Silent Planet offers two ways to ensure peace of mind and trouble-free performance while using Halcyon lighting products. Take your pick from either of two annual service packages, allowing you to choose the option most suited to your particular needs.
The entire light (with the battery) will need to be sent back to Silent Planet for the annual service.
Standard Package £49 plus shipping:
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Deluxe Package £75 plus shipping:
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Details of annual service
Battery test result
Battery Test: Our specially constructed resistor mirrors the draw of your individual light head, reporting burn time information through customized software. A printed graph shows the battery’s capacity in amp hours, the amount of time in which the battery burned, and the amperage (current) used to test the battery. We will provide a detailed report of your batteries performance and can make recommendations on battery life as needed.
Bulb Inspection: We perform a thorough visual inspection of the bulb and socket, evaluating the quality of the bulb, the ease of ignition and the luminescence of the light output. This test allows us to determine the health of your bulb and the potential for near term replacement. Our inspection also includes an ignition test designed to identify and resolve any sporadic ignition problems.
Canister Inspection: Our experienced Technicians will visually inspect the canister and sealing surface to identify potential leak points.
O-rings: We renew the canister lid o-ring (this should in any case be done annually), as well as every o-ring used in the light head. In the case of a cord change the o-rings in the sealing gland are also changed.
Contact sales@silentplanet.info for more information.